Today’s (potential) B2B customers have increasingly higher demands when it comes to the customer service they receive. They want a quick answer to their questions and preferably 24 hours a day! 7 days a week. In order to meet these demands! it is important that you as a B2B company use the right resources and tools to satisfy this need of your customers and offer appropriate customer service. An important part of improving your customer service is the application of B2B Customer Self Service .
What does B2B Customer Self Service entail?
B2B Customer Self Service can be realized by offering an online platform where your (potential) customers have 24/7 access to (product) information and can find answers to their questions themselves. They can also place orders! view invoices! make payments and view and adjust customer data themselves. And all this without the intervention of one of your employees. A well-designed Customer Self Service system helps improve europe cell phone number list the customer experience and gives your customers more control! which can contribute to customer satisfaction and increases loyalty towards your company. You also relieve customer service activities. This allows you to save money on operational costs! because you need to use fewer staff to answer customer service questions. This allows you to use your employees for primary tasks such as product development! marketing and sales.
Integrated solutions to improve your customer service
To improve your customer service! there are various integrated B2B Customer Self Service solutions. For example! you can choose to implement a B2B Portal! B2B Webshop! a PIM system or a B2B Business App. These are all platforms that can contribute to improving customer service and where customers can get started themselves with obtaining information and taking actions.
Improve your customer service by integrating a B2B Portal
A B2B Portal is an online environment where customers can access customer and product information relevant to their business. They can manage their own account and perform various tasks! such as viewing and requesting invoices! requesting orders! viewing supplier details! placing orders! having insight into prices and viewing possible stock levels. A B2B Portal is designed to simplify and improve the interaction between your company and your customers. By integrating a B2B portal! your customers have easy and fast access to all improving conversion rates from b2b lists this information 24/7! anywhere in the world! without the intervention of any of your employees. This leads to more effective and faster interactions between your company and your customers! which ensures a better customer experience.
Improve your customer service with a PIM system
A Product Information Management (PIM) system can also be an important link in improving your customer service. A PIM system is a tool that helps you manage and organize product information on a central platform so that you can share this information with your customers. This makes it easy to share up-to-date product information with your customers about your services and products. This improves your company’s customer service and increases customer satisfaction because customers are better informed and feel involved with your company.
Improve your customer service by implementing B2B Customer Self Service with a B2B Business App
A B2B Business App ensures that your adb directory business processes become more effective through digitalization and is aimed at improving the B2B purchasing process of your customers. By digitalizing this customer-oriented process! you not only provide information to your customers! but your employees no longer have to keep this information up to date in different systems and have direct contact with the customer to provide this information.
