How Attention We will tell you why it is important for a business to develop customer service. We will analyze the standards and rules of customer service, how to organize and improve the quality of service, and also review modern trends.
What is customer service?
Customer service is customer support at all stages of work. But customer service is not limit to communication with the manager and sales. It covers country wise email marketing list any interaction between the client and the company. The goal of customer service is to make this interaction as convenient as possible for the person, and to make him satisfi with the product and service.
Customer Service Rules and Standards
Let’s list the points that reflect the quality of customer service in the company.
Note that online and offline service may differ slightly. Some items from this list are less relevant for work in the restaurant customer service sector – HoReCa.
In general, any business focus on a high level of customer service should adhere to these rules.
Friendly attitude
Customer service standards start with communication hoa lo prison relic – a typical successful tourism marketing campaign first. The most basic communication norms are to greet people in a friendly manner and address them by name.
Corporate culture
The customer service system nes to be built from the team. Therefore, service presupposes polite relations not only in the external environment, but also within the company.
High spe of service
The task of customer service is to promptly respond to customer zn business directory requests. This concerns the spe of response, for example, in technical support service standards, every second counts. This also includes the promptness of problem solving, fast delivery, as well as the spe of the site or application.
Multichannel
The main goal of customer service is convenient interaction with the product and the company. For example, a client chooses telegram for communication – the company adapts.
You ne to answer customer questions in messenger, by phone, on social networks, by email, in the app chat. The website should have a feback form. A few years ago, this was just a trend, now multichannel is becoming a standard for customer service.
