to data is important. star! Is to be able to support customers. without ever having to see any of their personal information.”
J Kleckner also not the importance of data, indicating that “information is power.” However, Kleckner spoke from the perspective of harnessing data to enrich customer interactions. “If you can put information in the hands of the people that most ne it, which is the customer and the people who are interacting with them, then you’ve creat a marriage that will obviously retain over time,” said Kleckner. “So we ne to do everything we possibly can as an organization to put data into the hands of people who are interacting with our customers to make that experience as human as possible.”
Looking forward to the impending
holiday season, Michal Paris, Director of Business Operations at TomboyX is keen to orn in the pandemic, doubling down on an omnichannel strategy, integrating automation to drive efficiency, heightening the way your team harnesses personalization, or bahamas email list 88272 contact leads getting serious about data to empower your agents, it’s clear there are many steps CX teams ne to take in order to keep pace in a world that’s settl into the new normal.
Want to learn how Kustomer can help you deliver a modern customer experience? Request a demo here.
Special thanks to our friends at Kustomer for their insights on this topic.
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