In this article we will examine the following questions:
- Why do you ne a voice greeting;
- What can be written in it;
- How is a voice greeting different from an IVR;
- How to do everything yourself.
If voice greetings are record, does that mean someone nes it?
The voice greeting acts as a doorman – it’s often c level contact list first thing a customer hears from you. It sounds like a great opportunity to make a positive impression, say something about the company, or say hello.
A well-chosen greeting saves time for clients and employees, sets find niche-driven seo keywords caller in a positive mood and can perform completely different functions in different companies.
Whether you ne a voice greeting is a subjective question. It will remind the client that he is not calling a refrigerator repairman from the next building, but a company, and this can create a small distance. On the other hand, maybe this is exactly what you lack?
In onlinePBX, voice greetings are free to set up, you can install it, work mobile database it and turn it off if you don’t like it. Want to try it? Register and get a free week of testing!
What to record in a voice greeting?
We often encounter a variety of voice messages from clients and have identifi several types:
- Just say hello – a pleasant voice informs which company the client has call and asks to wait for a specialist to answer;
- News and promotions – in addition to the first point, a brief description of the promotion or discount that the client may be interest in is add;
- IVR with the ability to choose – we will talk about them a little below;
- A placeholder is a greeting that states that the call is not in working hours or that the client will be call back. After this, the client’s call is dropp;
- Emergency greetings – ne in case of an unforeseen situation. For example, the Internet is disconnect in the entire office and employees cannot receive calls, there is a massive failure or some other misfortune. Often this is a type of placeholder message.
Choose any of the options or combine several – you can record in advance for holidays, weekends or unforeseen situations, and use them when necessary.
What do you “eat” IVR with?
IVR is a type of voice greeting in which a customer can select the service they ne using tone dialing.
You’ve probably encounter this more than once – remember: “Press one to contact the sales department, press two to contact the accounting department…” and other variations. It’s not limit to choosing a number, you can even contact a specific manager using tone dialing – this helps save time for both the client and employees, because there is no ne to transfer the client between different departments and people, he immiately gets to where he nes to be.
In onlinePBX you can set up both a simple voice message and IVR if necessary – use the instructions or contact technical support.
We do not record voice greetings for clients, so it is worth setting up when you already have a file with the desir message.
IVR will come in handy:
- Those who have many departments;
- For companies with different business lines;
- For supporters of individual work with the client.
How to record a voice greeting yourself
You can contact companies that specialize in recording greetings, but if you want to try and not overpay, you can do everything yourself.
You will ne:
- Text of the voice greeting – say it with a stopwatch, preferably within 10-20 seconds. Clients usually do not listen to greetings longer than that and hang up;
- Announcer – someone with a pleasant voice, you, your employees or friends;
- Microphone – you don’t have to buy an expensive studio one. You can borrow, rent or use a headset;
- Voice recording and processing software – you can find many free programs or use a trial version, or you can buy a licens one;
- A room without background noise – lock yourself in your office, ask your family to be quiet, any quiet place will do.
Put all the ingrients together and you get one voice message that can be add to your call logic.
To improve the quality of the recording, you can resort to the methods that amateurs use when recording voiceovers – cover yourself with a thick blanket along with the microphone, glue the inside of the box with cardboard egg trays and record the message cover with it like a helmet. From the outside, these methods look strange, but they work and help ruce background noise, improve the quality and clarity of the voice.
