When you receive this alert email, the first step is to check your order list to see if the customer has managed to place their order since then.
If the order has not been confirmed, here are the
steps to follow for a good reaction:
- See the reason for the error and make gambling database malaysia sure it is not due to your
- store’s payment system configuration.
- See the order amount, if it is for a purchase of less than $10 it is up to you to judge if it is worth
- it
- Understanding the transaction error, if the problem is due to:
- – the customer’s use of your payment system : offer them another one (e.g. if there is a
- problem with Stripe, invite them to try PayPal)
- – their credit card: offer payment in cash or by check if possible
- – a bug on your side: inform your customer that the bug has been fixed and that they can
- now place an order or inform them of the date of the return of the service (if there is a major
- problem with your payment provider).
- Why not offer them a SORRY 10% promo 2021 search trends for your digital strategy code to
- be sure to complete this order, for example.
- – incorrect entry of credit card information: inform them of their error and invite them
- to try again
- Contact by email is of course recommended because it is less intrusive than a phone call.
You ca
n stop receiving these emails at any time if you no longer wish to receive them.
A new tool to improve your sales
Panierdachat’s joy is seeing its belgium numbers merchants succeed and thrive in their businesses.
We strive every day to develop the platform according to our merchants’ expectations.
Here’s a new tool that we’re sure you’ll put to good use!
