Use AI chatbots for instant support

Customers expect quick responses. If they have to wait too long, they may leave your website and never come back. That’s why we recommend using AI chatbots.

These bots provide instant support, answering common questions, guiding users, and even assisting with purchases. They operate 24/7, so customers can get help at any time.

Several of our partner brands have recently started using AI chatbots to answer common customer queries, and the results have been excellent.

You can use tools like ChatBot.com to create an easy-to-use chatbot that can easily integrate with websites. Meanwhile, ChatGPT-powered bots are another good option for more natural and detailed conversations.

For more examples, check out our list of the best AI chatbot software for your website .

However, keep in mind that setting up a chatbot requires careful planning to ensure it helps customers rather than frustrates them.

For example, we recommend creating a chatbot that uses a friendly, natural tone to make interactions feel more human.

Tip 2. Try AI for email and ticket automation

AI can help by automating responses, organizing tickets, and ensuring urgent issues are resolved quickly through the customer helpdesk.

Instead of manually answering the same common questions via email or ticket, AI can generate accurate answers based on previous interactions and knowledge bases. This allows customers to get quick answers without waiting for a support agent.

AI can also help with ticket management by automatically categorizing and prioritizing support requests. When a new ticket is received, AI analyzes the content and assigns it to the correct department or agent.

It can even flag urgent issues that need immediate attention, ensuring that high-priority tickets don’t get lost in the queue. This makes it easier for support teams to efficiently manage workloads and focus on complex cases that require human attention.

To get started, you might want to use AI-powered help desk tools like HelpScout , Freshdesk , or HelpDesk to speed up email responses while keeping interactions personal and relevant.

Tip 3. Create voice AI agents and virtual assistants

AI-powered voice assistants are changing the way businesses handle customer service calls.

Instead of waiting on hold or navigating complicated phone menus, customers can get instant answers through AI-driven phone support.

Tools like Google Dialogflow and Amazon Lex allow businesses to build intelligent voice assistants that can understand natural language, answer customer questions, and even perform tasks like scheduling appointments or processing simple orders.

This makes phone support faster, more efficient, and available 24/7.

In addition to answering calls, AI voice assistants can also improve self-service options. Many customers prefer to resolve their issues on their own rather than speaking to an agent.

AI-driven voice systems can guide them through troubleshooting steps, answer frequently asked questions, or even help reset passwords without human intervention.

We recommend using Nextiva if you’re looking for an AI-powered phone system. It can automate call routing using artificial intelligence, answer frequently asked questions, and schedule appointments for your customers.

For more recommendations, check out our list of the best phone services for businesses .

Tip 4. Use AI for sentiment analysis and customer feedback

Knowing how customers feel about your business is just as important as answering their questions.

AI-powered sentiment analysis helps businesses understand customer emotions by analyzing emails, chat messages, social media comments, and support tickets.

This allows you to quickly identify unhappy customers, proactively resolve issues, and improve overall satisfaction.

AI can also help fine-tune responses by adjusting tone and language based on customer sentiment. If a customer seems frustrated, AI can suggest a more empathetic response.

If the feedback is positive, AI can help you engage more and strengthen relationships.

Instead of doing sentiment analysis manually, we recommend using Uncanny Automator with OpenAI to detect whether a message is positive, neutral, or negative.

Simply connect the plugin with OpenAI, set up triggers for emails or chats, and automate sentiment tagging to act on feedback.

For details, see our guide on the best ways to use OpenAI in WordPress .

Tip 5. Get AI-powered fraud prevention

When dealing with online payments dentist database or customer accounts, fraud can be a major concern for small businesses.

AI security tools detect suspicious activity by analyzing patterns and flagging unusual behavior. For example, if there are multiple failed login attempts or sudden high-value transactions, AI can instantly recognize these as potential fraud risks.

You can use AI-driven fraud detection systems to reduce chargebacks, prevent unauthorized transactions, and keep your platforms secure.

That’s why 9 out of 10 companies are currently using AI to improve customer experience.

To take advantage of this technology, we recommend using Stripe and PayPal as your payment processors. Both of these services use AI for fraud detection to help protect your transactions while ensuring a smooth checkout experience for your customers.

To get started with Stripe, check out our tutorial on how to accept Stripe payments in WordPress . You might also want to see our guide on how to add a PayPal payment form .

Tip 6. Use AI for multi-channel support

Today, customers seek support in a nyt calls on platforms to formalize variety of ways, including live chat , email, social media, and phone.

Instead of handling each platform separately, AI tools can track conversations across multiple touchpoints. This can help ensure customers get the help they need without having to repeat themselves.

This creates a smoother experience and allows small businesses to respond more quickly, no matter where a customer reaches out.

If you need AI for multi-channel support, we recommend using HelpScout . It easily integrates with live chat, email, and social media so that all customer messages appear in a single inbox.

Alternatively, you can check out our top picks for the best help desk software . These tools also ensure consistent messaging so customers receive clear and accurate answers, regardless of the channel they use.

AI can also personalize responses based on previous interactions, making support feel more natural.

Tip 7. Use AI to gain customer insights

As a small business owner, you can burkina faso business directory use AI to understand customer behavior by analyzing data from interactions, purchases, and browsing history.

These tools can identify patterns, predict customer needs, and highlight trends you might not notice. They can also reveal which products or services customers are most interested in, allowing you to tailor your approach and improve engagement.

To get started, we recommend using an AI-powered analytics tool like MonsterInsights . We use it across our company because it makes complex data easier to understand. Plus, its AI-powered chatbot lets you get instant answers to your analytics questions.

For details, see our guide on how to install Google Analytics in WordPress .

Additionally, AI-driven CRMs like HubSpot allow you to provide personalized recommendations and responses based on customer preferences. AI can suggest relevant products, automate follow-up emails, and even predict when a customer might need assistance.