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Key Takeaways From Kustomer

Key Takeaways  Another one for the heartstrings. Who doesn’t love a Paddington story?

 

Gold. This is brilliant advertising, right here. I now feel guilty for always leaving the Bounty in the tin. With a nod to Love, Actually and featuring the most unlov Christmas vegetable I was compell to look up the Bounty Return Scheme. Did you know in January 2022 you’ll be able to return all your unwant Bounty for Maltesers Teasers?

Brilliant, hilarious, and totally unexpect. Just like the best kind of Secret Santa.

 

Special thanks to our

Friends at dotdigital for their insights on this topic.

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NOW 2021
by
Steve Hutt
8 minute read
key-takeaways-from-kustomer-now-2021
Kustomer Now 2021
On November 10th and 11th. CX leaders gather virtually for another ition of our annual conference: Kustomer NOW. The two-day event was load with insights from CX influencers and leaders from the world’s most future-focus brands including Spanx, Delivery.com, Rappi, Ring and more.

Whether hearing from VP of Business Messaging at Meta, Matt more facts and figures about youtube videos Idema, about how businesses are starting to invest heavily in messaging as a primary communication channel, or learning about the challenges of localization be numbers when operating in different countries from Rappi co-founder Juan Pablo Ortega, there was no shortage of meaningful and insightful sessions.

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