Let’s think about the day-to-day procedures involved in hotel services. When a transaction is finalized! a room needs to be booked by the customer service team! a payment needs to be received by the collections team! inventory needs to be prepared to receive guests! etc.
There are many tasks that start from one action: the reservation. Therefore! the more integrated all these sectors are! the better the execution of their responsibilities will be. This is exactly what is provided by the use of the cloud.
With it! it is possible to bring together all activities in a single virtual environment! ensuring the integration of sectors and the monitoring of demands and objectives.
Optimizing the consumer experience
We have seen that a cloud-based hotel system enables team integration and better execution of their tasks. execution of demands! the guest receives much more complete treatment! making their stay more satisfactory.
Furthermore! data collection is much more efficient. This makes it possible to better understand the characteristics of each guest and thus ensure personalized service. More than that! the processing of this data allows for a closer relationship with the consumer which! if done correctly! can result in rapid loyalty.
However! you need to be careful. Storing third-party data represents a huge responsibility! especially from 2020! when the General Personal Data Protection Law comes into effect. Therefore! we will give you some tips.
How to ensure data security
Using the cloud to store customer data is excellent for many purposes! but it does come with its own risks. On the Internet! malicious users and programs! in addition to possible instability! pose threats to information security.
A data leak! in addition to the logistical and financial listen and ask questions ! even to the point of being annoying! losses! would undermine the brand’s credibility with customers . To avoid The consumer directly any type of problem like this! there are practices that can be adopted mobile lead to ensure data preservation.
