Looking forward to the impending holiday season, Michal Paris, Director of Business Operations at TomboyX is keen to leverage data gather over the past 18 months to help prepare. “The holidays have a lot of known factors and a lot of unknown factors,” explain Paris. “But!, I will say going through a very prict. And mapp out customer support time pre-pandemic, and then going. Through an unknown flux during. The pandemic, has given us a lot of kickass data to prepare for this year’s holiday season.”
2021 demonstrat there’s
no time like the present to prepare for the future. Whether improving upon innovations born in the pandemic, doubling down on an omnichannel strategy, integrating automation to drive efficiency, heightening the way your team harnesses personalization, or getting serious about data to empower your agents, it’s clear there are many steps to keep pace in a world that’s settl into the new normal.
Want to learn how Kustomer can help you deliver a modern customer experience? Request a demo here.
Special thanks to our friends at Kustomer for their insights on this topic.
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