Our clients make and receive calls in different ways and in country email list all cases, click-to-call works, we will discuss the nuances a little later. What our clients use:
- IP phones of various brands;
- Softphones for computers;
- Softphones for phone;
- FMC cards.
We will tell you more about the advantages and how to fire a client (with sample script) of each option in another article, but now let’s look at an example of an employee working with an IP phone:
Let’s leave Ivan to work further.
When you click on a client’s number, the CRM system sends us a signal that we ne to start an outgoing call to this client. You shouldn’t call right away – what if the number was click by accident or they immiately chang their mind. To do this, a call is sent (it sounds like an incoming call) to the communication device, and mobile database the employee picks up the phone, the call to the client begins. In Ivan’s case, this is an IP phone.
If you don’t accept an incoming call, nothing bad will happen. The call will be dropp and the client will not receive an incoming call with silence, a miss call or an SMS that they were call.
A similar scheme works with softphones on a computer and with applications for calls on a phone – after clicking on a client’s number, an incoming call comes first, and after it is accept, the call goes to the client.
Nuances
When working with amoCRM , it is impossible to use our softphone and make calls by clicking. This is due to the fact that the application and widget registrations in amoCRM receive the same priority. Other applications, IP phones, FMC cards have a higher priority. In this case, you can dial the number manually or install another application for calls from a mobile.
If receiving an incoming call while working on a computer slows down your work spe, there is a solution here too, but so far only on Windows. In the Phonerlite program , you can set up automatic reception of incoming calls. This option is suitable for employees who do not receive calls from clients. To do this: open the program, go to the “Settings” menu and check the “Automatically pick up the handset” box – this way, absolutely all incoming calls, including click-to-call calls, will be accept automatically.
In some cases, click-to-call can be intercept by programs, such as Skype on Windows. If you encounter such a problem, please contact technical support .
If the click-to-call should work, but something doesn’t wo
rk, be sure to write or call us, we will help you get it working.
To sum it up : click-to-call will help spe up the work of employees and avoid errors in manual dialing. If you haven’t tri it yet, we recommend that you study this feature.
Hello, is this a laundry? Or how to build business communication on the phone
We strive for excellent quality of technical support, so we regularly evaluate call center calls according to strict criteria, and then analyze them with employees – so as not to repeat mistakes. In this article, we will share our experience of telephone conversations and so-call “telephone etiquette”.
