One too many purchases happen to the best of us! While Panierdachat allows you to manage inventory in your online store administration, one typo or forgetfulness to manage inventory can happen and you’re stuck.
With our professional experiences in physical stores and online stores , we have defined, as a team, ways to resolve the situation and leave a satisfied customer despite everything!
It’s out of stock and it’s not that bad. oops-i-sold-an
Some retailers are horrified to have to nurse database explain to a customer that the product is no longer in stock. There’s no shame in that! You’ve already received payment from the customer; the worst that can happen is you have to refund them, and there are plenty of solutions to try before you get to that point.
Have you ever been in a store where your favorite shoe size was no longer available? Of course! Online inventory validation isn’t done in real time, which can cause this kind of situation, and it’s never that serious.
The solutions oops-i-sold-an
When you go to a restaurant and order a how to set the price of a product dish, it may happen that what you wanted to eat is unavailable. Do you leave the restaurant because of this? Let’s hope not! A restaurant has so much to offer, and so do you!
- If your product is discontinued , suggest one or two products that are similar or are good sellers. This will save your customer the trouble of searching and they will be less likely to re-evaluate their purchase.
- If the product will be back in your inventory in two weeks, ask your customer if the time frame is convenient for them.
- Offer a store credit of equal value! Is there a new collection coming out? Are you having a sale soon? Let your customer know, and they might be even more delighted.
- Give a gift ! A small thank you note, free shipping, or a personalized promo code! A customer who accepts an alternative will appreciate being recognized for their flexibility. Maybe it will even get you talked about on social media!
( How to create a promo code? )
Communicate quickly oops-i-sold-an
Your customer may be expecting to receive the burkina Faso business directory package quickly for personal use or as a gift. Of course, receiving prompt updates is crucial in some cases, and everyone will appreciate your responsiveness! Sending the new item quickly will be appreciated, and if not, a prompt refund will leave a professional and efficient impression.
In the future… oops-i-sold-an
Sometimes you don’t have time to adjust your inventory and an item sells out when you run out. We still encourage you to manage your inventory ( read the tutorial here to learn how!).
